Privacy Policy
Scope
This policy explains how Qabodei Clean (“we”, “us”) processes personal data for visitors and customers in Canada, in compliance with PIPEDA and applicable provincial laws (including Alberta PIPA, B.C. PIPA, and Quebec’s Law 25). It applies to our website, booking interactions, and customer support channels.
By using our services, you acknowledge this Policy. Where we rely on consent, you can withdraw it at any time. If you do not agree, please discontinue use and contact us to discuss options that do not require personal data.
Information We Collect
We collect the following categories of information:
- Identifiers and contact details you provide: name, email, phone number, address, and service location.
- Service preferences: frequency, scope of cleaning, instructions, and feedback.
- Transactional data: bookings, invoices, and payment confirmations (payment card data is processed by our payment processor and not stored by us).
- Device and usage data: IP address, browser and device type, pages viewed, timestamps, and basic diagnostics for security and analytics.
- Communications: emails, messages, and call notes when you contact support.
- Consent records: your cookie choices, marketing opt-in/out, and date/time of consent.
We collect data directly from you, automatically via our website, and, where permitted, from service providers that help verify addresses, detect fraud, or measure site performance.
How We Use Information
- Provide and improve cleaning services
- Scheduling, billing, and support
- Fraud prevention and security
- With your consent, occasional updates
We use personal information for purposes that a reasonable person would consider appropriate in the circumstances. When required by law, we will ask for your consent before using data for a new purpose.
Retention
We retain data only as long as necessary to fulfill the purposes described above, to comply with legal obligations, to resolve disputes, and to enforce agreements. We apply secure deletion or de-identification thereafter.
Sharing
We may share information with service providers acting on our behalf (e.g., payment processing, secure hosting, routing of emails). These providers are bound by contractual obligations to protect your data and use it only under our instructions. We do not sell personal information.
International Transfers
Your data may be processed in Canada and, where necessary, in other countries with protections that are reasonably comparable. When data is transferred outside your province or Canada, we take steps to ensure adequate safeguards and assess risks as required by law.
Security
We implement administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or disclosure. No method is 100% secure; if a breach occurs that poses a real risk of significant harm, we will notify you and the relevant regulator as required.
Children
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us to request deletion.
Your Rights
You may request access, correction, or deletion of your data, subject to legal retention requirements.
- Access and portability: request a copy of your personal information.
- Correction: ask us to fix inaccuracies.
- Deletion: request deletion where appropriate.
- Consent management: withdraw or change consent for non-essential processing.
- Complaint: lodge a complaint with the Office of the Privacy Commissioner of Canada or your provincial authority.
To exercise these rights, contact us using the details below. We will verify your identity before fulfilling requests and respond within applicable timeframes.
Contact
Email: [email protected] • Phone: +1 (416) 555-0198 • Domain: qabodei.top
If you have a privacy concern, please include “Privacy Request” in your subject line and describe your request. We will do our best to resolve it.