Frequently Asked Questions
Do you bring supplies?
Yes. We bring all supplies and tools needed. Eco-friendly options are available on request.
How do taxes work?
We estimate tax based on your province (HST/GST/PST as applicable) and show it before you confirm.
Are cleaners insured and background-checked?
Yes, all cleaners are insured and background-checked. Safety is a non-negotiable.
What is your cancellation policy?
Free cancellation up to 24 hours before your appointment window. Late cancellations may incur a fee.
How is pricing calculated?
Transparent flat rates by home size with optional add-ons for deep clean, move-in/out, and extras like inside fridge or oven.
Do you offer eco cleaning supplies?
Yes. We can use plant-based, low-scent, certified eco products. Just toggle the eco option when booking.
How far in advance can I schedule?
Slots are available up to 60 days out. For same-week openings, check again in the morning when routes are optimized.
How should I prepare my home?
Tidy personal items where possible and secure pets. No need to pre-clean—our team handles the rest.